FAQs--Frequently Asked Questions
Q. How does Preventive Medical Center of Marin (PMCM) differ from other medical offices?
A. PMCM practitioners are trained in multiple disciplines and are able to integrate the best and safest approaches based on each patient’s specific needs. We work together to create a plan of action towards better health. Please review the Patient Welcome Letter (pdf) for other particulars or the information on our Web site.
Q. What types of practitioners are at PMCM?
A. Our Family Practice staff and associate practitioners include MDs, an Osteopath, Physician’s Assistant, Nurse Practitioner, and Acupuncturist that work with children and adults of all ages. Even though the specialty at PMCM is preventive medicine and health improvement, our practitioners can handle most healthcare issues. Please see the Staff and Associates Directory and check our PMCM individual Medical Staff handouts for further information.
Q.How do I choose the right doctor for me?
A. A personal interview with the New Patient Relations Coordinator provides a warm welcome to our Center. She will explain how to schedule appointments, aid in determining the right practitioner for you, review our services, and answer your questions.
Q. Do you take insurance at PMCM?
A. PMCM practitioners (not all associates, such as Dr. Shames) are contracted with various PPOs (not HMOs), such as Blue Shield, Blue Cross, United Health Care, Interplan, Marin Foundation, and Medicare. If we are not on your list of providers, we require full payment at the time of service. Either you or PMCM can submit the necessary paperwork to your insurance for reimbursement.
Q. Will insurance cover all the services that PMCM offers?
A. Most visits and basic lab testing should be covered; however, your insurance company may consider some tests as preventive or health-based only (or not customary, since they are new) and may not fit their disease-based criteria. Sending test results with your statement may assist some people in reimbursement.
Q. What if I have an emergency?
A. When in doubt, go to the Emergency Room. If you are a patient of PMCM, your doctor can refer you to the appropriate specialist for any hospitalization care. If you need to reach the on-call doctor after office hours, the pager number is 415-721-6876. If you need phone guidance, consultation, or treatment at night or on weekends, we are happy to serve you if we are able or to refer you to an appropriate facility. There will typically be a fee charged for the practitioner’s time in caring for you (this may not be covered by your insurance).
Q. What happens when I am well and only require seasonal check-ins and a yearly cleanse?
A. Contact us and we’ll set up a special plan for you. This is a good example of Preventive Medicine. Stay Healthy!
